Gilberto specifically was very helpful when I got my oil changed. My car is used but newer to me and needed full synthetic but he explained the Groupon I got was the synthetic blend and wasn't right for my year/model. He professionally handled the price difference and transaction. Throughout the appointment he showed excellent customer service by explaining to me that they observed an oil leak - he definitely was not obligated to explain it and show me with the patience that he did! His work and communication made a huge difference, since sometimes I don't trust autobody shops. He gave me a quote for services to repair and clean the leak. I checked with reddit mechanics 😂 and they agreed the labor and parts quote was reasonable. Thank you!!
Thank you so much, Alex, for the detailed review! We’re glad Gilberto was able to explain the oil change options, address the price difference professionally, and take the time to show you the oil leak we found. We truly appreciate your trust and your kind words about our service and communication. We look forward to helping you again whenever you need us!
- Helix Auto Center